Sections in this category

ServiceNow

Setup

The JupiterOne ServiceNow integration is configured using your target ServiceNow implementation's hostname, such as my-company.service-now.com.

The integration authenticates using Basic auth with your administrator username and password. Whenever possible, we recommend creating a new admin user in your ServiceNow implementation to be used strictly for authenticating with this integration.

Creating a new user admin

Follow the steps below or the steps provided in the ServiceNow Product Documentation.

  1. Navigate to User Administration > Users: create-new-user

  2. Create a new user to be used to authenticate your JupiterOne integration, and click Submit: create-j1-user

  3. Edit your new user: edit-user

  4. Navigate to Roles > Edit: edit-user-role

  5. Add the admin role to your new user: add-admin-role

Data Model

Entities

The following entities are created:

Resources Entity _type Entity _class
Account service_now_account Account
Incident service_now_incident Incident
User service_now_user User
User Group service_now_group UserGroup

Relationships

The following relationships are created/mapped:

Source Entity _type Relationship _class Target Entity _type
service_now_account HAS service_now_group
service_now_account HAS service_now_user
service_now_group HAS service_now_group
service_now_group HAS service_now_user
service_now_incident ASSIGNED service_now_user

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