Account and Billing Questions

What are entities? And how are they counted for usage/billing?

An entity is a node stored in the JupiterOne graph database. Entities typically come from an integration. They can also be added via the Asset Inventory web app or API (custom scripts).

Each entity represents an object from your organization's digital operational environment. Examples include an AWS EC2 instance, RDS DB cluster, RDS DB instance, IAM role, IAM policy, user endpoint, etc.

The following entities are not counted for billing/usage calculation:

• Mapped Entities -- these are entities with _source='system-mapper' property. These are entities derived by the JupiterOne Mapper, such as an external Network or Host entity created because a security group contains a rule pointing to it.

• Findings and PRs -- these entities are considered "event-like" and not true resources in an digital operating environment, therefore they are not being counted for usage/billing purpose.

What are the limitations of the COMMUNITY Edition of JupiterOne?

JupiterOne COMMUNITY Edition is FREE for non-commercial use, non-profit or small teams. It comes with the following features:

• Configure up to five integration instances
• Up to 500 entities and 10 users
• Access to Asset Inventory / CMDB, search, query and graph visualization from query results

The following limitations apply:

• Integrations cannot be configured for scheduled polling -- you can still manually trigger an integration to run to get updated data.

Additionally, a paid subscription is required for the following capabilities:

• Automated and continuous data polling and analysis
• Alerts and notifications (email, Jira, Slack)
• Reporting charts and dashboards
• Compliance management, evidence collection with continuous assessment
• Policy management (build/edit/export policies and procedures) and compliance mapping
• Full API access
• SAML Single Sign On

Notes:

• Account in active trial have access to all paid subscription features.
• Trial accounts are automatically converted into COMMUNITY edition after trial expires.
• The entity limit for a paid account depends on the subscription tier.

I see a user named "Callisto" on my account. Who is that?

"Callisto callisto@jupiterone.io" is the account for JupiterOne Support. The Support User is by default added to a new account during free trial, proof-of-concept evaluation, or initial account onboarding. This is to facilitate better support and training on using the platform.

• The support user can be removed by an account administrator at any time, should you determine that ongoing regular support is no longer needed.
• You have the option and administrative privilege to add the support user back at any time, when support is needed in the future.