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PagerDuty

  • Updated

PagerDuty + JupiterOne Integration Benefits

  • Visualize PagerDuty services, teams, and users in the JupiterOne graph.
  • PagerDuty users will be mapped to employees in your JupiterOne account.
  • Monitor changes to PagerDuty users using JupiterOne alerts.
  • Produce compliance evidence of system/service monitoring and on-call escalation.

How it Works

  • JupiterOne periodically fetches services, teams, and users from PagerDuty to update the graph.
  • Write JupiterOne queries to review and monitor updates to the graph.
  • Configure alerts to take action when JupiterOne graph changes.

Requirements

  • JupiterOne requires a PagerDuty General Access REST API key. -NOTE:* Pagerduty hosts two APIs - General Access REST API (api.pagerduty.com) and Events API (events.pagerduty.com). JupiterOne does not currently ingest data from the Events API.
  • You must have permission in JupiterOne to install new integrations.

Support

If you need help with this integration, please contact JupiterOne Support.

Integration Walkthrough

In PagerDuty

In JupiterOne

  1. From the configuration Gear Icon, select Integrations.
  2. Scroll to the PagerDuty integration tile and click it.
  3. Click the Add Configuration button.
  4. Enter the Account Name by which you'd like to identify this PagerDuty account in JupiterOne. Ingested entities will have this value stored in tag.AccountName when Tag with Account Name is checked.
  5. Enter a Description that will help your team further identify
  6. Select a Polling Interval that you feel is sufficient for your monitoring needs. You may leave this as DISABLED and manually execute the integration.
  7. Enter the PagerDuty API Key generated for use by JupiterOne.
  8. Click Create Configuration once all values are provided.

How to Uninstall

  1. From the configuration Gear Icon, select Integrations.
  2. Scroll to the PagerDuty integration tile and click it.
  3. Identify and click the integration to delete.
  4. Click the trash can icon.
  5. Click the Remove button to delete the integration.

Data Model

Entities

The following entities are created:

Resources Entity _type Entity _class
Service pagerduty_service Service
Team pagerduty_team Team
User pagerduty_user User

Relationships

The following relationships are created/mapped:

Source Entity _type Relationship _class Target Entity _type
pagerduty_service ASSIGNED pagerduty_team
pagerduty_team HAS pagerduty_user
pagerduty_user MONITORS pagerduty_service

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